Company Profile
Profile
A highly experienced, enthusiastic Freelance Training Consultant, who is flexible, self-motivated and has a dynamic positive approach to achieving excellence. Sue possesses exceptional communication skills and has a proven track record as a trainer,
Sue is an adaptable person, who offers significant training expertise, courseware design and delivery, which are demonstrated through her outstanding record of achievement.
SPECIALISED AREAS OF DELIVERY (all versions at all levels)
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Project
Microsoft PowerPoint
Microsoft Outlook,
Microsoft Publisher
Microsoft Visio
Presentation Skills
Customer Care
eyePAT - Promoting Safe Use of the Internet
Major achievements
Sue worked closely with key members of staff at NWTRA to tailor a bespoke course in Microsoft Project which improved the skill set of over 65 employees. She also proactively adapted and improved the training course after every session; the customer feedback has been consistently excellent.
Successfully managed and delivered training in the community for the Ty Llywelyn, Tre Cwm Communities First Centre. The aim of the project was to get communities of all ages in the Mostyn & Tudno area of Llandudno digitally engaged. Sue provided a wide range of courses, help and support for 127 people of all ages from the local community.
Provided training for Lancashire County Council Since 1995 delivering all Microsoft products including MS Project, to all levels. Designed, prepared courseware and delivered a Train the Trainer Course in Outlook to key members of staff. Carried out ECDL training on a module a month basis with 100% pass rate. Whilst training for Lancashire County Council, a member of staff announced that they were the last person within the authority to get a PC and it was still in the box! At the end of the day the gentleman announced that he was returning to his office to organise the setting up of his computer. After attending several more training sessions he became a bit of a computer whiz kid. Such a scenario successfully demonstrates Sues aim to always give people enthusiasm and confidence.
The Publishing & Promoting your Website course was designed and delivered for Medrwn and Tourism Partners Mid Wales – the course is being very well received and has been adapted for all SME’s.
After consultation with key members of staff, designed, delivered, and provided customised courseware for a Microsoft Outlook 2003 Server Based Email training Programme. The course was delivered to 1500 employees, calendaring a successful project for Conwy County Borough Council. Continues to provide training in all Microsoft products at all levels.
As a Visit Wales Trainer, for the Wales Tourist Board trained Tourism Operators throughout Wales to input their data into the VisitWales Website. As a result delegates were able to produce a website in one day.
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